FAQ

The following payment methods are available: Shop Pay, PayPal, Google Pay, Visa, MasterCard, American Express

Shipping is handled by our logistics partner, DHL. During periods of above-average volume, deviations may occur. Please note that we do not deliver to PO box addresses.

Shipping destination - Shipping costs - Delivery time

• Germany - free - 2-3 business days
• Austria - €4.90 - 2-3 business days
• Netherlands - €4.90 - 2-3 business days
• Belgium - €4.90 - 2-3 business days
• Luxembourg - €4.90 - 2-3 business days

As soon as we have shipped your order, you will receive an email with your package's tracking number. You can check the shipping status after one to two hours using the link provided in the email.

You will receive your invoice in a separate email after the shipping confirmation.

If you are not satisfied with your order, you can return it free of charge within 14 days of the invoice date.

Please follow these steps:

Step 1
Make sure that the goods are in their original condition.

Step 2
To create your prepaid return label, register the return in our digital returns portal. You can access it at www.cambio.de/returns. You can choose whether to print the DHL label or save the QR code on your smartphone.

Step 3
Additionally, fill out the enclosed return form. Place the goods and the completed return form in the original box and seal it.

Step 4
If you have chosen to print the DHL return label, attach it clearly to the return. Take the package to a post office, a DHL parcel shop, or a DHL Packstation.

Step 5
If you have chosen the QR code, present it at a German post office, a DHL parcel shop, or a DHL Packstation. DHL will print the label for you.

Step 6
As soon as we have received your return, we will send you a confirmation. Once it has been successfully processed, the amount will be refunded to your original payment method.

• Only one prepaid return label is available per order. Please therefore return all items in a single package.
• Returns can only be made using the shipping carrier DHL.
• We only accept returns from the respective country of delivery. If the return does not originate from Germany, it unfortunately cannot be free of charge (import and delivery fees will be at your expense).
• Your refund will be credited to the original payment method. Please note that processing your return and refund may take up to 14 days.

Please understand that exchanges are not currently possible. Please return the order and place a new order in the CAMBIO online shop.

If you wish to revoke your contract, you have the following options:

1. Revocation by return
Your revocation will be effective automatically if you return the items within 14 days of receipt, as stated above.

2. Written revocation
After receiving your items, you have 14 days to submit your revocation in writing by email to us. Once you have informed us, we ask you to return the items within 14 days.

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