Refund policy

Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must inform us (CHANGE Sportswear GmbH & Co. KG, Industriestraße 2a, 93192 Wald/Rossbach, Germany, customerservice-at@cambio.de,) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model cancellation form for this purpose, but this is not mandatory. You may also exercise your right of cancellation online at https://cambio.de/apps/widerruf. If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (e.g. by email), containing information on the content of the cancellation declaration as well as the date and time of its receipt.

To meet the cancellation deadline, it is sufficient for you to send your notification concerning the exercise of your right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to PVS Fulfillment Service GmbH (Werner-Haas-Str. 5, 74172 Neckarsulm, Germany) without undue delay and in any event no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Cancellation Form

(If you wish to cancel the contract, please complete this form and return it.)

– To CHANGE Sportswear GmbH & Co. KG, Industriestraße 2a, 93192 Wald/Rossbach, Germany, customerservice-at@cambio.de

– I/We () hereby give notice that I/We () cancel my/our () contract for the purchase of the following goods ()/the provision of the following service (*)

– Ordered on ()/received on ()

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is submitted on paper)

– Date

() Delete as appropriate.*

Return Labels

Without prejudice to your statutory rights, free return labels will be provided for your return. If you use these return labels, the return will be free of charge for you. A link will be provided for you to access the return label. You can drop off your return parcel at a parcel shop operated by the respective provider in Austria.