Cancellation policy

Right of cancellation

You have the right to cancel this contract within 14 days without stating any reasons. The cancellation period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right of cancellation, you must inform us (CHANGE Sportswear GmbH & Co. KG, Industriestraße 2a, 93192 Wald/Rossbach, Germany, customerservice-at@cambio.de) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this, but this is not mandatory. You can also electronically complete and submit the model cancellation form or another unequivocal declaration on our website customerservice-at@cambio.de. If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a cancellation.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this repayment. We may refuse a repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the costs of returning the goods. You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Specimen cancellation form

(If you wish to cancel the contract, please fill out this form and return it to us.)

– To CHANGE Sportswear GmbH & Co. KG, Industriestraße 2a, 93192 Wald/Rossbach, Germany, customerservice-at@cambio.de

– I/we (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following

goods (*)/for the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only for paper-based notification)

– Date

(*) Delete as applicable.

Return labels

Without prejudice to your statutory rights, free return labels are provided for your return shipment. When using these return labels, the return shipment is free of charge for you. A link to retrieve the return label is provided. You can hand in the return shipment at a parcel shop of the respective provider in Austria.