Privacy Policy

Data protection declaration

Data Protection Information in accordance with Articles 13 and 14 of the GDPR

Below you will find our data protection information for applicants, customers and suppliers available for download.

Data-Protection-Information-Applicants (PDF)

Data-Protection-Information-Customers (PDF)

Data-Protection-Information-Suppliers )PDF)

The person responsible for data processing is:

CHANGE Sportswear GmbH & Co. KG
Industriestraße 2a
93192 Wald/Rossbach
Germany

shopify@cambio.de

Thank you for your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal data. Each time a website is accessed, the server automatically stores a so-called server log file, which contains, for example, the name of the page accessed, your IP address, the date and time of access, the amount of data transferred and the provider from which you access the site (access data), and documents the access. This access data is processed exclusively for the purpose of ensuring the trouble-free operation of the site and improving our services. In accordance with Art. 6(1)(f) GDPR, this serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in the correct presentation of our services. All access data is deleted no later than one month after the end of your visit to the site.

1.1 Hosting

The services for hosting and displaying the website are provided in part by our service providers as part of processing on our behalf. Unless otherwise stated in this Privacy Policy, all access data and all data collected in the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has established an adequate level of data protection by decision: Canada, New Zealand, Japan, United Kingdom, United States.

The adequacy decision for the United States applies as the basis for transfers to third countries, provided that the respective service provider is certified. Until certification by our service providers, data transfers are based on the following safeguards: Standard Contractual Clauses of the European Commission.

Our service providers are located and/or use servers in the following countries: Australia, India, Singapore.
The European Commission has not established an adequate level of data protection for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Commission.

1.2 Content Delivery Network

For the purpose of reducing loading times, we use a so-called Content Delivery Network ("CDN") for some of our services. With this service, content, for example large media files, is delivered via regionally distributed servers operated by external CDN service providers. Access data is therefore processed on the service providers' servers. Our service providers act on our behalf as part of commissioned processing.

2. Data processing for contract fulfilment and contact

2.1 Data processing for contract management

For the performance of the contract (including enquiries regarding and the processing of any existing claims arising from guarantees, defects in performance, the right of withdrawal and any statutory updating obligations), we collect personal data in accordance with Art. 6(1)(b) GDPR if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because, in these cases, we require the data for the performance of the contract and cannot dispatch the order without this information. The data collected can be seen in the respective input forms.

Further information on the processing of your data, in particular on the transfer of data to our service providers for order, payment and shipping processing, can be found in the following sections of this Privacy Policy. Once the contract has been fully processed, further processing of your data will be restricted and the data will be deleted after expiry of the tax and commercial retention periods in accordance with Art. 6(1)(c) GDPR, unless you have expressly consented to the further use of your data in accordance with Art. 6(1)(a) GDPR or we reserve the right to further use data as permitted by law and about which we inform you in this Policy.

Inventory management system

For order and contract processing, we use inventory management systems provided by external service providers. Our service providers act on our behalf as part of commissioned processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

2.2 Customer account

If you have given your consent to this by opening a customer account in accordance with Art. 6(1)(a) GDPR, we will use your data to open the customer account and to store your data for future orders on our website. You can delete your customer account at any time by sending a message using the contact option described in this Privacy Policy or by using a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to the further use of your data in accordance with Art. 6(1)(a) GDPR or we reserve the right to further use data as permitted by law and about which we inform you in this Policy.

2.3 Contact

As part of customer communication, we collect personal data in order to process your enquiries in accordance with Art. 6(1)(b) GDPR if you voluntarily provide us with this data when contacting us (e.g. via a contact form, live chat tool or email). Mandatory fields are marked as such because, in these cases, we require the data in order to process your enquiry. The data collected can be seen in the respective input forms. Once your enquiry has been fully processed, your data will be deleted unless you have expressly consented to the further use of your data in accordance with Art. 6(1)(a) GDPR or we reserve the right to further use data as permitted by law and about which we inform you in this Policy.

3. Data processing for shipping purposes

For the performance of the contract in accordance with Art. 6(1)(b) GDPR, we pass your data on to the carrier responsible for delivery insofar as this is necessary for the delivery of the goods ordered. Where necessary, this also includes providing your email address and/or telephone number to the carrier so that it can send you service messages (e.g. Track & Trace and delivery updates) or contact you to coordinate delivery.

Data transfer to shipping service providers for the purpose of shipping notifications

If, during or after placing your order, you have given us your express consent to do so, we will pass your email address and telephone number on to the selected shipping service provider in accordance with Art. 6(1)(a) GDPR so that it can contact you prior to delivery for the purpose of providing delivery notifications or coordinating delivery. You may withdraw your consent at any time by sending a message using the contact option described in this Privacy Policy. Following withdrawal, we will delete the data you have provided for this purpose unless you have expressly consented to the further use of your data or we reserve the right to use data beyond this scope as permitted by law and about which we inform you in this Policy. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

4. Data processing when making payments

We work with the following partners to process payments in our online shop: technical service providers, financial institutions and payment service providers.

4.1 Data processing for transaction processing

Depending on the payment method selected, we pass the data required to process the payment transaction on to our technical service providers and the selected payment service provider, insofar as this is necessary to process the payment. This serves the performance of the contract in accordance with Art. 6(1)(b) GDPR. In some cases, payment service providers themselves collect the data required to process the payment, for example on their own website or through a technical integration into the ordering process. In this respect, the Privacy Policy of the respective payment service provider applies.

Depending on the payment method selected, data may be transferred to third countries outside the EU/EEA for which the European Commission has established an adequate level of data protection by decision. Where data is transferred to third countries outside the EU/EEA for which the European Commission has not issued an adequacy decision, our cooperation is based on the Standard Contractual Clauses of the European Commission.

If you have any questions about our payment processing partners or the basis of our cooperation with them, please contact us using the contact details provided in this Privacy Policy.

4.2 Data processing for fraud prevention and optimisation of our payment processes

Where necessary, we provide the aforementioned service providers with additional data, which they use together with the data required to process the payment for the purposes of fraud prevention and optimising our payment processes (e.g. invoicing, processing disputed payments and supporting accounting). In accordance with Art. 6(1)(f) GDPR, this serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in protecting ourselves against fraud and ensuring efficient payment management.

5. Advertising by email

5.1 Email newsletter with registration and newsletter tracking

If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to send you our email newsletter on a regular basis on the basis of your consent in accordance with Art. 6(1)(a) GDPR.

You may unsubscribe from the newsletter at any time by sending a message using the contact option described in this Privacy Policy or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the list of recipients unless you have expressly consented to the further use of your data or we reserve the right to use your data in ways that are permitted by law and about which we inform you in this Privacy Policy.

You may unsubscribe from the newsletter at any time by sending a message using the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the list of recipients unless you have expressly consented to the further use of your data in accordance with Art. 6(1)(a) GDPR or we reserve the right to use your data in ways that go beyond this and are permitted by law and about which we inform you in this Policy.

We would like to point out that we evaluate your user behaviour when sending the newsletter. For this purpose, we also analyse your interaction with our newsletter by measuring, storing and evaluating open rates and click-through rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the emails sent contain single-pixel technologies (e.g. so-called web beacons and tracking pixels) that are stored on our website. For the evaluations, we link in particular the following "newsletter data":

the page from which the page was requested (the so-called referrer URL),
the date and time of the request,
a description of the type of web browser used,
the IP address of the requesting computer,
the email address,
the date and time of registration and confirmation

and the single-pixel technologies with your email address or your IP address and, where applicable, an individual ID. Links contained in the newsletter may also contain this ID.

If you no longer wish to receive the newsletter, you may unsubscribe at any time – as described above.

The information will be stored for as long as you remain subscribed to the newsletter.

5.2 Email newsletter without registration and your right to object

If we receive your email address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of Article 11.7(3) of the Telecommunications Act, to regularly send you offers by email for similar products from our range.

You may object to this use of your email address at any time by sending a message using the contact option described in this Privacy Policy or via a link provided for this purpose in the promotional email, without incurring any costs other than the transmission costs according to the basic tariffs. After unsubscribing, we will delete your email address from the list of recipients unless you have expressly consented to the further use of your data in accordance with Art. 6(1)(a) GDPR or we reserve the right to use your data in ways that go beyond this and are permitted by law and about which we inform you in this Policy.

5.3 Sending the newsletter

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

The newsletter and the newsletter tracking described above may also be handled by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has established an adequate level of data protection by decision: United Kingdom.

5.4 Sending review requests by email

If, during or after placing your order, you have given us your express consent to do so in accordance with Art. 6(1)(a) GDPR, we will use your email address to request a review of your order via the review system we use. This consent may be withdrawn at any time by sending a message using the contact option described in this Privacy Policy or via a link provided for this purpose in the review request. After you withdraw your consent, we will delete your email address from the list of recipients unless you have expressly consented to the further use of your data in accordance with Art. 6(1)(a) GDPR or we reserve the right to use data beyond this scope as permitted by law and about which we inform you in this Policy.

Review requests may also be sent by our service provider Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops").

As part of sending review requests, we receive information from Trusted Shops about the respective status (e.g. whether the review request has been sent and whether it has been delivered). This is carried out in accordance with Art. 6(1)(f) GDPR in order to fulfil our legitimate interest in receiving information about review invitations so that we can make optimisations on this basis where necessary, as well as to fulfil Trusted Shops' legitimate interest in being able to provide this service.

We and Trusted Shops are jointly responsible for sending review invitations and for collecting and displaying review or status information.

As part of the joint responsibility between us and Trusted Shops, you can contact Trusted Shops, whose contact details can be found here, if you have any questions about data protection or wish to exercise your rights. Further information on data protection can be found at the following link here. Irrespective of this, you can also contact us at any time using the contact option described in this Privacy Policy. Your enquiry will then, where necessary, be forwarded to the other party responsible for responding to it.

6. Cookies and other technologies

6.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies, including so-called cookies, on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. when you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies). You can find the storage period in the overview of your web browser's cookie settings.

Privacy protection for end devices

When you use our online services, we use technologies that are strictly necessary to provide the telemedia service that you have expressly requested. Consent is not required for storing information on your device or accessing information already stored on your device in this context.

For functions that are not strictly necessary, your consent is required to store information on your device or access information already stored on your device. Please note that if you do not provide your consent, parts of the website may not be fully available for use. Any consent you may have given remains valid until you adjust or reset the respective settings on your device.

Any subsequent data processing through cookies and other technologies

We use technologies that are strictly necessary for the use of certain functions of our website (e.g. the shopping basket function). These technologies collect and process the IP address, time of visit, device and browser information and information about your use of our website (e.g. information about the contents of the shopping basket). In the context of a balancing of interests, this serves our overriding legitimate interests in an optimised presentation of our services in accordance with Art. 6(1)(f) GDPR.

In addition, we use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to demonstrate consent to the processing of your personal data), as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this Privacy Policy.

What types of cookies are used?

Functional (necessary) cookies:
These cookies are required for the operation of the site (login, shopping basket, language/preferences, security). We always place them and inform you about this. Consent is not required.

Analytics cookies (limited analytics):
These cookies make it possible to collect anonymous data about visitors' usage behaviour.

Other cookies (marketing/tracking & similar technologies):
With these cookies, we display (personalised) content and advertisements and measure campaigns. This may involve sharing data with third parties and tracking across multiple websites/apps. We ask for your consent for these cookies and clearly inform you about what information we collect, how we collect it and for what purpose. You can withdraw your consent at any time via our cookie settings.

Cookie settings

You can find your browser's cookie settings under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™.

If you have consented to the use of technologies in accordance with Art. 6(1)(a) GDPR, you may withdraw your consent at any time by sending a message to the contact person described in this Privacy Policy. You can also click on the privacy button. If cookies are not accepted, the functionality of our website may be limited.

6.2 Consent Manager Platform (CMP)

On our website, we use a consent management service ("Consent Manager Platform (CMP)") to inform you about the cookies and other technologies we use on our website and, where necessary, to obtain, manage and document your consent to the processing of your personal data by these technologies. This is necessary pursuant to Art. 6(1)(c) GDPR in order to fulfil our legal obligation under Art. 7(1) GDPR to be able to demonstrate your consent to the processing of your personal data. The Consent Manager Platform (CMP) used is provided by Pandectes GDPR Compliance, Pudisoo küla, Männimäe/1, 74626, Kuusalu vald, Estonia, which processes your data on our behalf.

After you submit your cookie declaration on our website, the web server stores the following data: IP address, device information, browser information, selected language, website visited or its URL, date and time of your consent declaration, as well as information about your consent behaviour.

In addition, the following technologies containing information about your consent behaviour are used: cookies, log files.

Your data will be deleted after three years unless you have expressly consented to the further use of your data in accordance with Art. 6(1)(a) GDPR or we reserve the right to use data beyond this scope as permitted by law and about which we inform you in this Policy.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is done on the basis of your consent in accordance with Art. 6(1)(a) GDPR.

The data collected in this context will be deleted as soon as the purpose for which it was collected no longer applies and we have stopped using the respective technology. You may withdraw your consent at any time with effect for the future. Further information about your options for withdrawal can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with the individual providers, can be found under the respective technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy.

7.1 Use of Google services

We use the following technologies from Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is generally transferred to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Unless otherwise specified for the individual technologies, data processing is based on an agreement concluded between the jointly responsible parties for the respective technology in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google's privacy information.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has established an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. The European Commission has not established an adequate level of data protection for these countries. Our cooperation is based on the Standard Contractual Clauses of the European Commission.

Google Analytics

For website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server in the EU in order to derive location data and is then immediately deleted before the traffic is forwarded to other servers for processing. Data processing takes place on the basis of a data processing agreement with Google.

In order to optimise the marketing of our website, we have activated the data-sharing settings for "Google products and services". This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google's services. The transfer of data to Google as part of this data sharing is based on an additional agreement between the controllers. We have no influence over the subsequent processing of data by Google.

For the purpose of optimised marketing of our website, we use the so-called User ID function. With the help of this function, we can assign a unique, persistent ID to your interaction data for one or more sessions on our online services and thereby analyse your user behaviour across different devices and sessions.

For web analytics and advertising purposes, the Google Analytics extension function enables the so-called DoubleClick cookie to recognise your browser when you visit other websites.

Google uses this information to compile reports on website activity and to provide other services relating to website use.

For web analytics, the Google Analytics extension function Google Signals enables so-called "cross-device tracking". If your internet-enabled devices are linked to your Google account and you have activated the "personalised advertising" setting in your Google account, Google can generate reports on your usage behaviour (in particular cross-device user numbers), even if you change devices. We do not process personal data in this context; we only receive statistics based on Google Signals.

If you do not give us your consent to the use of Google Analytics in accordance with Art. 6(1)(a) GDPR, no cookies will be stored on or read from your device. The data processing described in the preceding paragraphs will not take place. In order to fill gaps in web analytics through behavioural and conversion modelling, pings containing data (user agent, information about your consent behaviour, screen resolution, IP address) are sent to Google.

Google Ads

For advertising purposes in Google search results and on third-party websites, when you visit our website the so-called Google Remarketing Cookie is set, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information as well as information about your use of our website) using a pseudonymous cookie ID and based on the pages you visit. Further data processing only takes place if you have activated the "personalised advertising" setting in your Google account. If you are logged into Google while visiting our website, Google uses your data together with data from Google Analytics to create and define audience lists for cross-device remarketing.

If you do not give us your consent to the use of Google Ads in accordance with Art. 6(1)(a) GDPR, no cookies will be stored on or read from your device. The data processing described in the preceding paragraphs will not take place. In order to fill gaps in web analytics through behavioural and conversion modelling, pings containing data (user agent, information about your consent behaviour, screen resolution, IP address, page URL, information about ad clicks in URL parameters) are sent to Google. Your IP address is used to derive the IP country.

Google Maps

For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behaviour when you reach our website via a Google Ads advertisement. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a website or registering for a newsletter) may be collected, from which usage profiles are created using pseudonyms.

For the visual display of geographical information, Google Maps collects data about your use of the Maps functions, in particular your IP address and location data, transfers this data to Google and it is subsequently processed by Google. We have no influence over this subsequent data processing.

Google reCAPTCHA

In order to prevent misuse of our web forms and spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and analyses your use of our website using so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated. Data processing takes place on the basis of a data processing agreement with Google. Users of a customer who access websites protected by reCAPTCHA are no longer covered by Google's Privacy Policy and Terms of Use.

Google Tag Manager

Google Tag Manager enables us to manage various codes and services on our website. When executing individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). Data processing takes place on the basis of a data processing agreement with Google.

Google Tag Manager makes it possible to integrate various services/technologies.
If you do not wish individual tracking services to be used and have therefore deactivated them, the deactivation remains effective for all affected tracking tags integrated via Google Tag Manager.

7.2 Use of Meta services

Use of Meta Pixel

We use Meta Pixel as part of the technologies provided by Meta Platforms Ireland Ltd, Block J, Serpentine Avenue, Dublin 4, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"), as described below. Meta Pixel is used to automatically collect and store data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or registering for a newsletter), from which user profiles are created using pseudonyms. As part of so-called advanced matching, information that can identify individuals (for example names, email addresses and telephone numbers) is also collected and stored for matching purposes. For this purpose, when you visit our website, a cookie is automatically set by Meta Pixel, which automatically enables your browser to be recognised by means of a pseudonymous cookie ID when you visit other websites. Meta Platforms Ireland will combine this information with other data from your Facebook account and use it to compile reports on website activities and to provide other services relating to the use of the website, in particular personalised and group advertising. We have no influence over data processing by Facebook and only receive statistics based on Meta Pixel.

The information automatically collected by Meta Platforms Ireland technologies about your use of our website is generally transferred to and stored on a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Further information about data processing by Meta Platforms Ireland can be found in the Privacy Policy of Meta Platforms Ireland. Our service providers are located and/or use servers in the following countries for which the European Commission has established an adequate level of data protection by decision: USA, Brazil, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is available. Our service providers are located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico.

The European Commission has not established an adequate level of data protection for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Commission.

Meta Ads Manager

We use Meta Ads Manager to promote this website on Facebook (by Meta) and other platforms. We determine the parameters of the respective advertising campaign. Meta Platforms Ireland is responsible for the exact implementation, in particular the decision regarding the placement of advertisements for individual users. Unless otherwise specified for the individual technologies, data processing is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Joint responsibility is limited to the collection of data and its transfer to Meta Platforms Ireland. Subsequent data processing by Meta Platforms Ireland is not covered by this.

Based on the statistics on visitor activity on our website generated via Meta Pixel, we carry out group advertising on Facebook (by Meta) via Custom Audiences by defining the characteristics of the respective target group. As part of the advanced data collection (see above) carried out to determine the respective target group, Meta Platforms Ireland acts as our processor.

Based on the pseudonymous cookie ID set by Meta Pixel and the data collected about your usage behaviour on our website, we carry out personalised advertising via Custom Audiences.

For web analytics and event tracking, we use Conversions (via Meta Pixel or Conversions API) to measure your subsequent usage behaviour when you reach our website via an advertisement from Meta Ads Manager. Data processing is based on a data processing agreement with Meta Platforms Ireland.

7.3 Cookies and technologies from other providers

Use of Pinterest Tag for web analytics and advertising purposes

For web analytics and advertising purposes on Pinterest and third-party websites, when you visit our website, technologies provided by Pinterest Europe Ltd, Waterloo Exchange, 3rd Floor, Waterloo Road, Dublin 4, Ireland ("Pinterest") automatically enable interest-based advertising through the collection of data (IP address, time of visit, device and browser information and information about your use of our website based on events specified by us, such as visiting a website or registering for a newsletter), a pseudonymous cookie ID and the pages you visit. User profiles are created from the data collected using pseudonyms. Pinterest will combine this information with other data from your Pinterest account and use it to compile reports on website activities and to provide other services relating to the use of the website. We have no influence over data processing by Pinterest and only receive statistics based on Facebook pixels. This enables us to measure your subsequent usage behaviour for website analysis and event tracking when you visit our website via a Pinterest advertisement. The information automatically collected by Pinterest is generally transferred to and stored on a server operated by Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA. Data processing is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has established an adequate level of data protection by decision.

Use of Vimeo Video Plugin for the integration of third-party content

In order to integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the video plugin provided by Vimeo Inc., 330 West 34th Street, 5th Floor, New York 10011, USA ("Vimeo"), transferred to Vimeo and subsequently processed by Vimeo. Data processing is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR.

Google Analytics is automatically integrated into the Vimeo Video Plugin. For website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our website is generally transferred to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you visit our website from the EU, your IP address is stored on a server in the EU in order to derive location data and is then immediately deleted before the traffic is forwarded to other servers for processing. We have no influence over or access to the data processing carried out by Vimeo, including the settings and results of Google Analytics.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has established an adequate level of data protection by decision.

8. Integration of the Trusted Shops Trustbadge/other widgets

Trusted Shops widgets are integrated into this website in order to display Trusted Shops services (e.g. trustmark, collected reviews).

This serves to safeguard our legitimate interests in optimal marketing by enabling secure shopping in accordance with Art. 6(1)(f) GDPR, which prevail in the context of a balancing of interests. The Trustbadge and the services advertised with it are provided by Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection pursuant to Art. 26 GDPR. As part of this Privacy Policy, we inform you below about the essential content of the agreement in accordance with Art. 26(2) GDPR.

When interacting with Trustbadge AI+, session cookies are placed to store the login status and display the so-called Welcome Layer. This displays information relating to the respective online shop, including company information, reviews, information about the existence of buyer protection and the #trstd secret. In order to recognise logged-in users, a cookie is placed that is stored for up to 400 days after login. In addition, session cookies are placed to send push notifications when using the app, provided that the user has consented to this. This is necessary to ensure that Trusted Shops can provide the digital service you have requested. Trusted Shops is responsible for data processing when interacting with Trustbadge AI+.

Within the framework of the joint responsibility between us and Trusted Shops SE, if you have any questions about data protection or wish to exercise your rights, you should preferably contact Trusted Shops using the contact options provided in the data protection information. Nevertheless, you may always contact the controller of your choice. Your enquiry will then, where necessary, be forwarded to the other controller for a response.

8.1 Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US CDN provider (Content Delivery Network). An adequate level of data protection is guaranteed in each case by an adequacy decision of the European Commission, which can be consulted for the USA. US service providers are generally certified under the EU-US Data Privacy Framework (DPF). Where service providers are not certified under the DPF, Standard Contractual Clauses have been concluded as an appropriate safeguard.

When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data), and documents the access. The IP address is anonymised immediately after collection so that the stored data cannot be personally attributed to you. The anonymised data is used in particular for statistical purposes and error analysis.

8.2 Data processing after completion of the order

Once the order has been completed, the order data (total order amount, order number and, where applicable, product purchased) and your email address, which is hashed using a cryptographic one-way function, are transferred to Trusted Shops. The legal basis is Art. 6(1)(f) GDPR. This serves to check whether you are already registered for services provided by Trusted Shops and is therefore necessary to safeguard our and Trusted Shops' overriding legitimate interests in providing the services relating to transaction reviews linked to the specific order, in each case in accordance with Art. 6(1)(f) GDPR. If you are registered, further processing takes place in accordance with the contractual agreement between you and Trusted Shops. If you have not yet registered for the services, you will subsequently be given the opportunity to do so for the first time. Further processing after registration is also governed by the contractual agreement with Trusted Shops. If you are not yet registered for the services, you will be given the opportunity to consent to receiving review invitations. If you do not give this consent, all transferred data will automatically be deleted by Trusted Shops and a personal reference will no longer be possible.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6(1)(f) GDPR in order to ensure trouble-free operation. Processing may take place in third countries (USA, United Kingdom and Israel). An adequate level of data protection is guaranteed in each case by an adequacy decision of the European Commission for the USA, the United Kingdom and Israel. US service providers are generally certified under the EU-US Data Privacy Framework (DPF). Where service providers are not certified under the DPF, Standard Contractual Clauses have been concluded as an appropriate safeguard.

9. Social Media

Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube, LinkedIn

If you have given your consent to the respective social media operator in accordance with Art. 6(1)(a) GDPR, when you visit our online presences on the aforementioned social media platforms, your data will automatically be collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These may be used, for example, to place advertisements within and outside the platforms that are presumed to correspond to your interests. Cookies are generally used for this purpose. For detailed information about the processing and use of data by the respective social media operator, as well as contact options and your rights and settings options for protecting your privacy, please refer to the providers' data protection information linked below. If you still require assistance, please contact us.

Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to and stored on a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with a visit to a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information about Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has established an adequate level of data protection by decision: USA, Brazil, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico.
The European Commission has not established an adequate level of data protection for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Commission.

Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to and stored on a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with a visit to an Instagram (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information about Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has established an adequate level of data protection by decision: USA, Brazil, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is available.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has established an adequate level of data protection by decision.

LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is generally transferred to a server operated by LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA, and stored there.

Our service providers are located and/or use servers in the following countries for which the European Commission has established an adequate level of data protection by decision: United States.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is available.

10. Contact options and your rights

10.1 Your rights

As a data subject, you have the following rights:

in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
in accordance with Art. 16 GDPR, the right to request the immediate rectification of inaccurate personal data concerning you or completion of incomplete personal data stored by us;
in accordance with Art. 17 GDPR, the right to request the erasure of your personal data stored by us unless further processing is required:
- to exercise the right to freedom of expression and information;
- to comply with a legal obligation;
- for reasons of public interest;
- for the establishment, exercise or defence of legal claims;
in accordance with Art. 18 GDPR, the right to request restriction of the processing of your personal data where:
- the accuracy of the personal data is contested by you;
- the processing is unlawful and you oppose its erasure;
- we no longer require the personal data, but you require it for the establishment, exercise or defence of legal claims;
- you have objected to the processing in accordance with Art. 21 GDPR;
in accordance with Art. 20 GDPR, the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that this data be transferred to another controller;
in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you may contact the supervisory authority at your usual place of residence or work or at our company's registered office.

Right to object

Where we process personal data as explained above in order to safeguard our legitimate interests, which prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. If processing is carried out for other purposes, you only have a right to object where there are grounds relating to your particular situation.

After you exercise your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or where the processing is necessary for the establishment, exercise or defence of legal claims.

This does not apply where the processing is carried out for direct marketing purposes. In this case, your personal data will no longer be processed for this purpose.

10.2 Contact

If you have any questions regarding the collection, processing or use of your personal data, or in the event of requests for access, rectification, restriction or erasure of data, as well as the withdrawal of consent given or an objection to a particular use of data, you can contact us directly using the contact details provided in our legal notice.

Data Protection Officer

Datenschutz Symbiose GmbH, Dr Marion Herrmann
Hundingstr. 12
95445 Bayreuth

Germany

mh@datenschutz-symbiose.de